Troubleshoot video errors, buffering, and freezing

Many factors can cause video playback issues, such equally internet or device connection.

If a video is freezing, buffering, or you lot get one of these errors, you may be experiencing a video playback issue:

  • An error has occurred.
  • Playback error. Tap to retry.
  • Connection to server lost.
  • This video is unavailable.
  • Something went incorrect. Tap to Retry.

By troubleshooting your internet or device connection, your video may play without playback issues. Start past checking your internet speed, then check the steps for your device.

Troubleshoot internet and device connection

Try following the steps beneath to troubleshoot your internet and device connections.

Internet speed

The quality of your domicile or mobile network can touch how smoothly YouTube videos play, and whether videos play in Hd.

  • Check the YouTube video's resolution and the recommended speed needed to play the video. The tabular array beneath shows the approximate speeds recommended to play each video resolution.

Video Resolution

 Recommended sustained speed
4K xx Mbps
Hard disk 1080p five Mbps
Hard disk drive 720p ii.five Mbps
SD 480p one.1 Mbps
SD 360p 0.7 Mbps
  • Try running an internet speed test to make sure your internet can support the selected video resolution. You can too change the quality of your video to improve your experience.

Note: The bodily speed that your device gets may vary from the number given when you run an 'internet speed test.' The difference can be due to numerous factors including:

  • Wi-Fi performance
  • Time of day
  • How your Isp connects to YouTube
  • How many devices are on your network: If there are a few devices on your network, then the connectedness is shared between them. Using multiple devices on the same network may reduce the speed that your device gets.
  • You tin also find out if your net Service Provider is HD Verified; by visiting the Video Quality Report.
  • If you're interested in seeing more info on how your videos are played back, check out Stats for Nerds.
  • Try restarting your cyberspace connection if the above suggestions don't meliorate your connection.

Smart TVs, Chromecast, and game consoles

To fix playback bug with your smart Boob tube, Chromecast, or game console -

  • Restart the YouTube app.
  • Restart your device: Practise a difficult restart by disconnecting the power and then reconnecting.
  • For game consoles: Uninstall and reinstall the YouTube app.
  • Update your device's firmware/organization software.

For the YouTube app or mobile site, endeavor some of these troubleshooting steps:

YouTube app

  • Restart the YouTube app.
  • Restart your device.
  • Turn off your mobile data connection so plow it on again.
  • Clear the YouTube app's cache.
  • Uninstall and reinstall the YouTube app.
  • Update to the newest bachelor version of the YouTube app.
  • Update to the newest available version of Android.

Mobile site

  • Clear your browser'southward cache and cookies.
  • Restart your mobile browser.
  • Restart your device.

Troubleshoot a light-green or black screen in the video player

If you can hear the audio of a YouTube video, but the video player is green or black, endeavor to:

  • Use a dissimilar browser to watch the video.
  • Clear your browser's cache and cookies.

If that doesn't work, try some of these troubleshooting tips.

Troubleshoot audio issues

If you tin can't hear any sound from a YouTube video, the volume button may be turned off . Try some of the post-obit troubleshooting steps:

  • Brand certain the sound/volume is turned on for your browser or device.
  • Bank check your device's sound settings.
  • Restart your browser or device.

Other types of bug

Problems with YouTube Paid Products;

If the higher up steps don't piece of work and you:

  • Bought a moving picture or Telly show on YouTube, OR
  • Are an active paid member of Youtube Music, YouTube Premium, or YouTube TV

Yous tin can become in bear upon with us for support with purchases or memberships.

Age-restricted content

Sometimes content doesn't violate our policies, but it may non be advisable for viewers under 18. Age-restricted videos may non be viewable to users who:

  • Are under 18 years of age
  • Are signed out
  • Are watching YouTube videos embedded on virtually third-political party sites

Learn more most watching historic period-restricted videos.

Restricted Manner

Restricted Fashion is an optional setting that screens out potentially mature content you or others using your devices may prefer non to view. When Restricted Fashion is turned on, comments may not be viewable. You lot can plough Restricted mode on or off.

Note: Restricted fashion works on the browser or device level, and so it must be turned on or off for each browser or device you apply.

Problems downloading videos

If you don't take YouTube Premium or if downloading videos isn't available to you, you can't download videos. If you tin download videos, but you're running into problems, try some of these downloading troubleshooting tips.

Account error issues

If you're running into issues with your account, these manufactures may take more than info:

  • Issues accessing YouTube
  • Go assistance signing in to YouTube

If the in a higher place steps don't work and you lot're still having trouble, let the states know by submitting feedback.

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